Privacy policy

Privacy Policy

Last Updated: June 21, 2023


This Privacy Policy together with our Terms of Use governs Defiway’s and its affiliates (“Defiway” “we,” or “us”) collection, processing and use of your personal data.

We understand that when you visit our Website located at defiway.com (“Website”) you trust us with your personal information.

We take your privacy very seriously. Therefore, in this Privacy Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. Before using our Services, please read this Privacy Policy carefully, along with any other policies, terms or notices on our Website. If there are any terms in this Privacy Policy that you do not agree with, please discontinue the use of our Website and our Services.

This Privacy Policy applies to all information collected through our Website and/or any related Services (the "Services").

Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us.

I. Personal Information

Personal Information refers to any information that can be directly or indirectly associated with a specific individual or entity. This may include but is not limited to, the person's name, address, phone number, email address, payment information, unique device ID, device location, IP address, usage data, and other relevant information.

II. Information that we collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our Services, when participating in activities on the Website or otherwise contacting us.

All personal information provided to us by the user must be true, complete and accurate, and the user is required to notify us of any changes to such personal information.

III. When we collect your Personal Information

We only collect and store information provided by you when you communicate with us by web-based form, including when:

Where practicable we will only collect information from you personally. However, we may also collect your information through our partners and third parties who supply services to us.

IV. Collection purposes

We use personal information collected via our Website for a variety of business purposes described below.

We process your personal information for these purposes in reliance on our legitimate business interests in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

The information we collect or receive may be used to:

V. Marketing and Advertisement

We may use your personal information to notify you about our new Services or to inform you about promotional activities that we believe you may be interested in. If you do not wish to receive marketing or promotional material from us, or you prefer to receive them through specific channels, you can contact us at any time through the “HELP CENTER” button on the Website and we will endeavour to comply as promptly as possible.

Occasionally, we may also contact you regarding the management and administration of your account. Such communication can occur through any of the channels you have provided when registering as a user. These communications are not related to your opt-in or opt-out status for direct marketing communications.

VI. Protection of Personal Information

We strive to implement reasonable physical, electronic, and managerial measures to establish appropriate procedures to safeguard and protect any information that we may hold about you.

Notwithstanding that we will take all reasonable steps to keep your information secure, data transmission over the internet is never guaranteed to be completely secure. We do not and cannot warrant the security of any information you transmit to us or from any online services.

VII. Information Disclosure

We only share and disclose your information in the following situations:

VIII. Transfer to other countries

In order to provide you with our services, it may be necessary for us to transfer your information to other countries where we have the necessary infrastructure and facilities. By using our Website and Services, you consent to the transfer of your information to countries outside of your own.

IX. The Use of Cookies

Cookies refer to small text files that are placed on your device when you visit our website or use our Services. These cookies allow us to recognize your device and collect certain information about your browsing activities on our Website.

We use cookies to identify you as our customer and to customize our Services, content, and advertising to your preferences. Additionally, we use cookies to evaluate the effectiveness of our promotional activities and to gather information about your computer or access device to mitigate risk, prevent fraud, and promote trust and safety.

X. Retention Period

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

XI. Policy Modification

We may update and modify this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

XII. Contact Us

If you have any queries in relation to this Privacy Policy, you wish to access or correct the information we hold about you, or make a complaint, please contact us in writing through the “HELP CENTER” button on the Website.

If you wish to have your information deleted, please contact us using the details above and we will take reasonable steps to delete the information (unless we are obliged to keep it for legal or auditing purposes).